Privacy Policy

When you use the Pinky online store, create an account, place an order, or interact with our services, we may collect information that you provide to us directly.

• Your name, email address, phone number, and other contact details
• Shipping and billing information
• Order history and products you purchase
• Items you add to your cart, wishlist, or favourites
• Information you provide when contacting customer support
• Device information and website usage information

We use the information we collect to operate Pinky, provide our services, and give you a better shopping and beauty experience.

• Process and fulfil your orders
• Arrange delivery and provide order updates
• Provide customer service and respond to enquiries
• Manage your account, wishlist, and shopping preferences
• Improve our website, products, and services
• Send newsletters and promotional communications where permitted
• Detect, prevent, and address fraud or misuse

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Account credentials are protected using appropriate security measures, and access to personal information is limited to people and service providers who need it to perform their role.

Pinky does not sell your personal information. We may share relevant information with trusted third parties when necessary to provide our services or meet legal obligations.

• Payment providers that process your transactions
• Delivery and shipping partners
• Technology and service providers supporting our platform
• Authorities where disclosure is required by law
• Other parties where you have given us permission to share it

Depending on applicable law, you may have rights regarding the personal information we hold about you. These may include requesting to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Unsubscribe from promotional communications
• Withdraw consent where processing is based on consent

To make a request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

Our online store and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. When we make changes, the updated version will be published on this page together with a revised “Last updated” date.